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FAQs

FAQs

If you can not find the answer you are looking for don't worry give us a call, or drop us an email, we will be happy to help if we can. We are available to answer your enquiries Mon-Fri between 8.30am & 5.00pm. Call 08451 306269 or send us an enquiry via or contacts page.

Q. Do your materials work?

A. In a word 'YES'. We have been supplying and installing soundproofing since 1994, in that time the methods and materials are still very similar. As long as you use the correct materials for the job, and install them correctly you will find our products offer a great solution for most noise problems.

Q. Where can I buy your products from?

A. All of our products are available to buy through the website, or you can give us a call on 08451 306269 to speak to one of our advisers. Certain builders merchants such as Travis Perkins and Jewson have accounts with us, if you have an account with them you can order our products with them.

Q. Do you deliver?

A. Our materials are delivered throughout mainland UK, for more information on deliveries visit Delivery Information. If you are outside the UK please contact us on 08451 306269 and we will be happy to arrange delivery anywhere outside the UK.

Q. Can you arrange for installation in my area?

A. We will always try to offer an install service if we can, this will largely depend on where you are in the country and what needs doing. For more information on installation of our products please contact us.

Q. When can I expect to receive my order?

A. If you place your order over the phone we will confirm a delivery date at that point, if you place an order through the website you will be contacted to arrange a delivery date, we do not send out orders until a delivery date has been confirmed by the customer.

Q. Do your advertised prices include VAT?

A. Prices displayed on the website do not include VAT; this is calculated in the checkout stage of placing your order.

Q. When I receive my goods will they take them into my house?

A. Unfortunately due to health and safety reasons passed down by our delivery partners goods will not be unloaded individually from pallets by the delivery drivers and taken into properties. Pallets will be left as near to the property as possible using a tail lift and a pallet truck. 

Q. Can I open a trade account?

A. If you wish to open an account with us please contact the sales team on 08451 306269.

Q. Do you offer discounts on the advertised prices?

A. We constantly offer discounts on different materials throughout the year, including free delivery. If you will are ordering regularly, or want to place an order for a large quantity of products please contact the sales team on 08451 306269, it does not do any harm to ask.

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