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Shipping & Returns

Product Delivery Information

Large items such as acoustic wall and ceiling boards, floating floors, acoustic mats, insulation, wall and ceiling kits will be delivered on pallets.

Small items such as shower pump kits, small quantities of barrier mats, foams and acoustic sealants will be delivered by a courier company.

Product combinations such as wall and ceiling kits will usually be delivered on pallets, Soundbreaker Bars will be delivered separately by a courier company as they will not fit on to the pallets, these should arrive on the same day as the pallet.

Delivery Services

Deliveries are all standard weekday delivery slots made between 8.30am & 5.00pm. Additional delivery services are available including am and Saturdays, to arrange this please call 08451 306269, additional charges will apply for these services.

Parcels delivered by our courier UPS can be left with a neighbour if you are not going to be at home, to ensure this happens you must leave a note on the door instructing where the package can be left.

Goods will not be carried inside your property, the delivery service is road side or driveway if possible. It may not be possible to give specific times during the day for deliveries as we do not have direct contact with individual drivers.

Delivery Charges

Large Items - Pallet deliveries

  • Standard £30
  • AM weekday extra £10
  • SAT AM extra £25

Small items - Courier deliveries

  • Standard £10.50
  • SAT extra £17

*All prices are subject to VAT

*These prices are only available to most mainland UK postcodes

*Certain postcodes may be subject to a different rate as well as certain additional services may not be available, if you are in doubt about your area please call 08451 306269

Additional Information

All products delivered are plastic wrapped to prevent weather damage while in transit, however we do not recommend goods be stored outside during bad weather, goods damaged by bad weather due to being left outside can not be returned.

When goods are delivered to your property the drivers are not at liberty to unload individual items from pallets and carry them into your property due to health and safety regulations passed down from our delivery partners. Goods delivered on a pallet will be delivered on the pallet as near to the property as possible using a tail lift and a pallet truck.

It is not possible to guarantee a time for a delivery unless it has been booked on an AM service or a SAT service in which case it will arrive before 12 o'clock.

If you are not going to be in when the delivery is going to be made please inform us as early as possible and leave a note for the driver. If it is not possible to leave the delivery in your absence a redelivery cost will be incurred before the goods are redelivered, this will be at the standard delivery rates. All deliveries usually require a signature from the receiver in case of any problems with the delivery that may result in refunds or replacements having to be sent.

Goods can be collected form our warehouse, please contact us to arrange a collection before you arrive so we can make sure your goods are ready to collect.

Returning Goods

Goods can be returned to us for a refund, all items returned must be in a resalable condition. A 15% restocking charge will be applied, as well as the cost of returning the items to us i.e. if goods are returned on a pallet the charge will be £40+VAT. For more information please see our t&cs.

If you have any questions regarding your delivery please contact us on 08451 306269.

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