Frequently asked questions regarding soundproofing and services from Noisestop Systems. Scroll through our FAQs to find answers regarding ordering, shipping and other frequently asked questions. If you can not find what your looking for please contact us, alternatively give us a call 01423 339163, we will be happy to help.
- When will my goods be delivered once I have placed an order?
- What happens once I have placed my order?
- What are your delivery charges?
- Can materials be left outside?
- Can I return materials?
- Can you deliver the goods to any address?
- Will they be able to carry goods into my property?
Orders are normally delivered within 3-4 working days.
Once we have received your order we will contact you to arrange a suitable delivery date. If you have any questions regarding delivery of your order you can call 01423 339163.
We have set delivery charges which are determined by the type of product that is being ordered. Most of our materials are large and bulky which means we have to send them on a pallet. Our pallet delivery charge is £38 plus VAT. For small items we use a courier service which is charged at £20 plus VAT.
When we dispatch orders they are covered in plastic sheeting and wrapped in a film, the edges are protected by cardboard edging. We do not recommend that pallets are left outside for long periods if it is raining.
Unused materials can be returned. If materials are delivered and they are damaged and unusable this must be signed for at the point of delivery. If you need to return unused products please contact us to arrange the return. There will normally be a collection charge for returning items that aren’t damaged. Any charges would be confirmed before the collection is arranged.
We ship materials throughout the UK. When you place your order on the phone you can state a different billing and delivery address. If you order online you will be asked if you would like the materials shipping to a different address. You can also leave any relevant messages relating to the delivery.
Unfortunately it will not be possible for the drivers to carry the goods into your property. The delivery service is a kerb-side delivery, this means the goods will be delivered as close to the property as possible, but not unloaded and carried into the property.
- What payment methods are available?
- How can I place my order?
- When will my order be delivered?
- Can I collect from you?
- What happens after I have placed an order?
We accept payment by most major credit and debit cards and PayPal. We can also provide invoices for customers that would prefer to pay using a bank transfer. We currently do not offer credit so all orders must paid for before goods are shipped.
You can order goods directly through the website; alternatively you can call 01423 339163 and speak to one of the sales and enquiry team to place your order.
If you place an order over the phone we will arrange a delivery date that suits your requirements. If you place your order online you will be contacted by a member of the team to arrange a suitable delivery date.
You are welcome to come and collect orders directly from us. If you would like to collect orders please call 01423 339163 beforehand, we will make sure your goods are in stock and ready to collect. Please be aware that many of our products are large and heavy and will not normally fit into the back of a family car.
If you place an order over the phone you will receive an email confirming the order, a receipt for the amount you have paid and confirmation of the delivery. If you order online you will be sent an order confirmation for the amount you have paid and confirmation of what you have ordered. Please check through all these documents once you receive them.
- Can you advise on the correct solution for my noise problem?
- Who normally buys your soundproofing materials?
- Are your products easy to install?
- Are your products safe to use in my home?
We have a team of advisers that are able to help with your enquiry, call 014213 339163 or send us your enquiry via our online contact form.
We supply our soundproofing products to trade and domestic customers. Our solutions are used by homeowners to block noise from noisy neighbours and by professional installers working on large scale developments.
Our soundproofing products are installed by homeowners that are capable DIYers as well as trades people. Our advisers are able to explain installation methods, we also have installation instructions available. Get in touch on 01423 339163 to discuss any aspect of installation.
All our products are manufactured within the UK and follow all industry safety guide lines.
How to soundproof a wall
- I can hear my neighbours TV through the wall what is my best option, I don’t have much space too loose?
- How to block higher levels of sound through a wall, or walls for a recording studio?
- My wall has a chimney breast do I need to soundproof the chimney or just the alcoves?
- I have read about flanking noise how do I stop it?
The thin direct to wall panel solutions are great for blocking this type of sound through a party wall.
The Noisestop Acoustic Panel, Noisestop2 and the Noisestop2+ boards can all be used as stand alone products without the need for additional materials. These panels will help to reduce most types of domestic noise such as TV, conversation and other general household noise complaints.
Using these panels as a thin option to soundproof your walls will give good levels of soundproofing. Only loosing up to a maximum of 50mm of space loss to the room.
In most cases the best levels of soundproofing are achieved when you are able to build a false wall. These are often independent structures that combine different materials that will block and absorb sound as it transfers between rooms.
Noisestop Systems offer a variety of options including party wall and stud wall solutions. You can mix and match alternative products to suit your budget and individual requirements. Our most popular false wall solution is Wall System 1; a thinner alternative would be Wall System 2. We also offer a range of stud wall kits; you will find these on our wall soundproofing page.
Party walls are the most soundproofed walls in a house, and a lot of these walls have a chimney breast. After many years on advising on this issue I can confirm that the alcoves are always the weakest point of the wall and therefore the alcoves are the area that you should soundproof.
IIn most front rooms or bedrooms people have either a TV or a music centre placed neatly inside the alcove, this means that the sound source is very close to the wall you share with your neighbour. When you are soundproofing your walls soundproof the alcoves.
Save space using the direct to wall options, or for higher levels of noise use the wall soundproofing kits.
Flanking is the term given to the passage of sound as it goes under or over a wall typically through cavities such as floor and ceiling joists. If you want to increase the effectiveness of your wall soundproofing you should consider insulating the two areas above and below the wall.
If you place acoustic insulation between the joists up against the wall, completely fill the void if possible. You should only need to come back into the room about 600mm. This will help reduce the potential for sound to travel over or under your wall.
DFM acoustic insulation is the best product for insulating joists to reduce flanking noise.
How to soundproof a floor
- What is the difference between soundproofing a floor for airborne noise and impact noise?
- Does it matter if I am using carpet or a hard floor surface as my final floor finish?
- What can I use to soundproof my floor to meet Part E Regulations?
- What is the best way to soundproof a floor without removing my floorboards?
Airborne and impact noise travels through the floors in different ways. Impact noise is generated when the floor is struck i.e. by a foot. The sound transmits through the floor structure and is then heard in the room below.
Airborne noise i.e. music or conversation will pass between floor cavities such as the cavity between wooden joists. In order to resolve impact noise you should look at laying a product over the floor to absorb the impact at the source. Airborne noise can be treated with acoustic insulation between the joists or with high density matting laid over the floor.
Knowing what the floor finish is going to be is very important. Our two most popular floor soundproofing underlays are for use with carpet or hard floor finishes. The Noisestop F7 is used below carpets, and the Noisestop F7+ is used below hard floor finishes.
In order to comply with Part E for floors you will need to ensure your floor is protected for impact and airborne noise. The best way to ensure you do this is by using acoustic insulation between floor joists and one of the floor soundproofing mats or one of the floating floors from the Noisedeck range.
Like a lot of people removing floorboards can seem extreme. If you are trying to reduce impact sound products that go on top of the floor are usually adequate. Impact sound is best reduced with products that are laid over the top of the floorboards.
If you are trying to stop airborne sound you will have to use high mass products like the Noisestop F7 or the Barrier Shield product.
How to soundproof ceilings
- How can I soundproof a ceiling in my flat without losing to much height in the room?
- If I don’t want to remove the existing ceiling what are my options?
- What do I need for a separating ceiling for Part E Building Regulations?
If you can not afford to lose ceiling height you will have to use the existing ceiling structure. For the best results you will need to remove the plasterboard and insulate between the joists, we recommend the DFM 100mm/80kg acoustic slab.
The next stage is to fix Soundbreaker bars to the joists; this will help to reduce sound transmission through the ceiling structure. To finish the ceiling you should use one of our acoustic panel ranges, The Noisestop 1+ or the Noisestop Panel.
You should consider a second layer of 12.5mm acoustic plasterboard if you need to meet fire regulation requirements.
In this case you have two options.
Option 1 would be to overboard the existing ceiling using one of our acoustic panel range. This type of soundproofing will help reduce airborne noise but will not offer much impact noise reduction.
Option 2 would be to install an independent ceiling. This option would offer very good levels of sound insulation for both airborne and impact noise.
The required build up for a ceiling to meet the Part E requirements includes acoustic insulation, soundbreaker bars and two layers of plasterboard. The acoustic insulation is fitted between the ceiling joists; the minimum requirement is 100mm/45kg/m³.
Soundbreaker bars are fitted to the joists and two layers of acoustic plasterboard are then attached to the bars. Ensure that acoustic sealant is used to seal the edges. This specification will also meet current one hour fire standards.