Call 01423 339163 if you have any questions regarding shipping FREE delivery on orders over £750*
Free delivery to mainland UK addresses on orders over £750*
COVID-19 UPDATE 5 January 2021 – We are still able to dispatch orders for delivery. Lead times will be unaffected, please allow 3-5 working days for delivery of materials.
Our standard delivery charges are based on the delivery method that is most suitable for the products ordered. Most of the goods we sell are delivered on pallets. Some smaller items will be delivered by Parcel Force.
Standard delivery charge for goods delivered on a pallet £45*
Standard delivery charge for smaller items £20*
Certain postcodes will incur additional charges. AB*, DD*, IV*, KW*, PA*, PH* will be charged at £56**. UK islands including the following postcodes will be charged £95*. PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36, PO37*, PO38*, PO39*, PO40*, PO41*, IM*, BT*, JE*, GY*
When you are ordering multiple products only one delivery charge will be applied. If the order total before VAT is £750* or over free delivery will be applied automatically.
If you have special delivery requirements please let us know at the point of ordering. It is possible to leave delivery instructions when you place an online order.
We can arrange to have orders delivered on Saturdays. A surcharge would be applied of an additional £50.
Please call 01423 339163 if you require any of these additional services.
How long will delivery take?
We aim to despatch orders with 2-3 days of placing your order.
If you order online you will receive a confirmation email that we have received your order and it has gone through for processing. We will then contact you once the order is just about ready to be despatched to confirm a suitable delivery date. If you would like to discuss delivery times with us please call 01423 339163. We would recommend contacting us if you require the goods to be delivered on a specific date before you place your order.
If you place an order over the weekend, or on a Bank Holiday this will be confirmed as an order on the first working day after the weekend or Bank Holiday.
If you need goods in a hurry give us a call. We carry most items in stock which can be delivered quickly if required, call 01423 339163.
How will my order be delivered?
The majority of orders we despatch are sent on pallets. We use a network of pallet distribution companies across the UK. All our pallet deliveries are kerbside deliveries. This means the pallet will be delivered as near to the delivery address as possible. Pallets are unloaded form the vehicles with a pallet truck. If it is possible the pallets can be dropped on driveways if they are accessible with the pallet truck.
Pallet deliveries are normally made on 7.5 tonne vehicles that are similar in size to bin lorries. Occasionally larger vehicles are used. If you know of any reason why it might be difficult to deliver to your address with this type of vehicle please let us so we can pass the information on to the delivery company. Typical delivery problems can include parking restrictions, access issues for certain size vehicles, low bridges and overhanging trees. Call 01423 339163 if you are unsure.
Unfortunately the delivery drivers will not bring the goods into your property or unload the individual items from the pallets.
Many of our items are heavy and often require two people to carry them safely.
All orders sent on pallets are wrapped and secured to the pallet to protect them while in transit. Once you have received your order we would recommend storing the materials inside. If you are planning on leaving your goods outside you should use additional covering to protect them from any adverse weather conditions.
Damaged or missing items
In the unfortunate event that items are damaged or missing when your order arrives you should sign damaged or missing items on the drivers paperwork. Call 01423339163 to let us know of the issue to allow us to quickly rectify the problem.
We might ask for a picture of the damage, this is to speed up the process of arranging a suitable solution.
To enable us to quickly resolve any issues with your delivery it is important that you sign for your delivery when it arrives.
Can I return items from my order? Yes you can return unused items from your order that are in a salable condition. We can arrange to collect any unused materials and have them brought back to us. We would refund the cost of the items returned back to us less the shipping cost incurred by the company collecting the items. The cost to return the goods would be confirmed at the point of arranging the return. The refund would be paid once the goods have been brought back and have been checked at our warehouse.
Alternatively you can arrange to return the materials back to us and we would issue a refund once they have been received.
Special delivery note if you order soundbreaker bars as part of a wall or ceiling kit
If you order a wall or ceiling soundproofing kit that include soundbreaker bars these will be delivered separately from the pallet. we are not able to despatch the bars with the pallet. The soundbreaker bars are too long to go with the pallet so they will be delivered separately. No additional charges are incurred for the separate deliveries. We try to ensure the pallet and the bars arrive on the same day, occasionally this might not happen. Normally both deliveries are made within 24 hours of each other.
*All prices displayed are exclusive of VAT @ 20%. This will be added at the end of the checkout process before you confirm your order.