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Free delivery to mainland UK addresses on orders over £750*

Standard Delivery

Our standard delivery charges are based on the delivery method that is most suitable for the products ordered. Most of the goods we sell are delivered on pallets. Parcel Force will deliver some smaller items.

Standard delivery charge for goods delivered on a pallet £45*

Standard delivery charge for smaller items £20*

Certain postcodes will incur additional charges. AB*, DD*, IV*, KW*, PA*, PH* will be charged £56**. UK islands, including the following postcodes, will be charged £95*. PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36, PO37*, PO38*, PO39*, PO40*, PO41*, IM*, BT*, JE*, GY*

When ordering multiple products, only one delivery charge will be applied if the order total before VAT is £750* or over free delivery will be applied automatically.

If you have special delivery requirements, please let us know at the point of ordering. It is possible to leave delivery instructions when you place an online order.

Special Deliveries

We can arrange to have orders delivered on Saturdays. A surcharge would be applied of an additional £50.

Please call 01423 339163 if you require any of these additional services.

How long will delivery take?

We aim to despatch orders with 2-3 days of placing your order.

If you order online, you will receive a confirmation email that we have received your order and gone through for processing. We will then contact you once the order is just about ready to be despatched to confirm a suitable delivery date. If you would like to discuss delivery times with us, please call 01423 339163. We recommend contacting us if you require the goods to be delivered on a specific date before placing your order.

If you place an order over the weekend or on a Bank Holiday, this will be confirmed as an order on the first working day after the weekend or Bank Holiday.

If you need goods in a hurry give us a call. We carry most items in stock which can be delivered quickly if required, call 01423 339163.

How will my order be delivered?

The majority of orders we despatch are sent on pallets. We use a network of pallet distribution companies across the UK. All our pallet deliveries are kerbside deliveries. This means the pallet will be delivered as near the delivery address as possible. Pallets are unloaded from the vehicles with a pallet truck. If possible, the pallets can be dropped on driveways if they are accessible with the pallet truck.

Pallet deliveries are normally made on 7.5-tonne vehicles that are similar in size to bin lorries. Occasionally larger vehicles are used. If you know of any reason why it might be difficult to deliver to your address with this type of vehicle, please let us pass the information on to the delivery company. Typical delivery problems can include parking restrictions, access issues for certain vehicles, low bridges and overhanging trees. Call 01423 339163 if you are unsure.

Unfortunately, the delivery drivers will not bring the goods into your property or unload the individual items from the pallets.

Many of our items are heavy and often require two people to carry them safely.

All orders sent on pallets are wrapped and secured to the pallet to protect them while in transit. Once you have received your order, we would recommend storing the materials inside. If you plan to leave your goods outside, you should use additional coverage to protect them from any adverse weather conditions.

Damaged or missing items

In the unfortunate event that items are damaged or missing when your order arrives, you should sign damaged or missing items on the driver’s paperwork. Call 01423339163 to let us know of the issue to allow us to rectify the problem quickly.

We might ask for a picture of the damage to speed up the process of arranging a suitable solution.

To enable us to resolve any issues with your delivery quickly, you must sign for your delivery when it arrives.

Returns

Can I return items from my order? Yes, you can return unused items from your order that are in a salable condition. We can arrange to collect any unused materials and have them brought back to us. We would refund the items’ cost returned to us less the shipping cost incurred by the company collecting the items. The cost to return the goods would be confirmed at the point of arranging the return. The refund would be paid once the goods have been brought back and checked at our warehouse.

Alternatively, you can arrange to return the materials to us, and we would issue a refund once they have been received.

*All prices displayed are exclusive of VAT @ 20%. This will be added at the end of the checkout process before you confirm your order.

Need more help with shipping information call 01423 339163, or send us an enquiry

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