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Delivery Information

Soundproofing delivered from stock around the UK

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Standard Delivery

Our standard delivery charges are based on the delivery method that is most suitable for the products ordered. Most of the goods we sell are delivered on pallets. Some smaller items ordered separately will be dispatched via a courier.

The standard delivery charge for goods delivered on a pallet is £60*

Delivery charges £60ex.VAT is applied to most of the products we supply due to the weight and size of the materials.

The standard delivery charge for smaller items is £20*

£20ex.VAT for smaller items. This charge applies when smaller items are ordered individually without materials we must deliver on a pallet. Only the pallet charge will be applied when smaller items are purchased with materials delivered on a pallet.

Customer collections are available. You must arrange this with the sales team before the collection date. If you would like to collect materials, please call 01423 339163

Certain postcodes will incur additional charges.

AB*, DD*, IV*, KW*, PA*, PH* will be charged £110**

UK islands, including the following postcodes, will be charged £130*. PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36, PO37*, PO38*, PO39*, PO40*, PO41*, IM*, BT*, JE*, GY*

If you have special delivery requirements, please let us know at the point of ordering. It is possible to leave delivery instructions when you place an online order.

How long will delivery take?

We aim to deliver orders within 3-4 working days.

We can arrange specific delivery dates; don’t hesitate to contact us if you need the delivery on a particular day.

If you order online, you will receive a confirmation email that we have received your order. We will then contact you once the order is ready to be dispatched to confirm the delivery date. If you want to discuss delivery times with us, please call 01423 339163.

Orders placed over a weekend or a Bank Holiday will be confirmed on the first working day after.

If you need goods in a hurry, give us a call. We carry most items in stock and can deliver quickly if necessary. Call 01423 339163.

How will my order be delivered?

The majority of orders we dispatch are sent on pallets. We use a specialist delivery company, not a pallet network, to deliver throughout the UK. All our pallet deliveries are curbside. This means the pallet will be delivered to the delivery address as close as possible. Pallets are unloaded from the vehicles with a pallet truck or forklift. The pallets can be dropped on driveways if accessible with the pallet truck.

Pallet deliveries are normally made on 7.5-tonne vehicles similar in size to bin lorries. Occasionally, larger vehicles are used. If you know of any reason it might be difficult to deliver to your address with this type of vehicle, please let us know, and we can pass the information on to the delivery company. Typical delivery problems include parking restrictions, vehicle access issues, low bridges, and overhanging trees. Call 01423 339163 if you are unsure.

The delivery drivers will not bring the goods into your property or unload the individual items from the pallets.

Many of our heavy items require two people to carry them safely.

All orders sent on pallets are wrapped and secured to the pallet to protect them while in transit. Once you have received your order, we recommend storing the materials inside. If you leave your goods outside, use additional coverage to protect them from adverse weather conditions.

Damaged or missing items

If items are damaged or missing when your order arrives, you should sign for damaged or missing items on the driver’s paperwork. Call 01423 339163 to let us know of the issue so we can rectify the problem quickly.

We might ask for a picture of the damage to arrange a suitable solution.

To enable us to resolve any issues with your delivery quickly, you must sign for your delivery when it arrives.


Can I return items from my order? Yes, you can return unused items from your order that are in a salable condition. We can arrange to collect unused materials and bring them back to us. We would refund the cost of the items returned to us, less the shipping cost incurred by the company collecting the items and a restocking fee. The cost of returning the goods will be confirmed when arranging the return. The refund will be paid once the goods are returned and checked at our warehouse.

Alternatively, you can arrange to return the materials to us, and we will issue a refund once we receive them.

*All prices displayed are exclusive of VAT @ 20%. This will be added at the end of the checkout process before you confirm your order.

Got a question?

If you need help or advice or would like to chat with us, please call 01423 339 163 or fill out this form. We’ll be in touch shortly.